Frequently Asked Questions

Browse our Products or Categories, add the items you want to your cart, then follow the checkout steps. You will be able to review your order and the amount before you confirm payment.

The details required at checkout are shown during the checkout process. An account lets you view your order history and manage your details in one place. You can log in from the Login page.

Log in and open Order History to see your orders. If you cannot find an order or need more details, please contact us with your order details.

After your order is placed successfully, you will see an order confirmation on screen, and you can also check it in Order History. For more, see the Payment Policy.

Please contact us as soon as possible with your order details. Whether an order can be changed or cancelled depends on its status, for example whether it has already been processed or dispatched. You can read more in our Terms & Conditions.

The payment options available for your order are shown at checkout, and they may vary by order and location. See the Payment Policy for details.

COD may be available for certain orders, products or delivery locations. If it is available for your order, you will see it as an option at checkout. If it is not shown, it is not available for that order.

Please avoid paying again straight away. Wait a little and check your order status in Order History. If the amount was debited and your order is not confirmed, please contact us with your order number, transaction ID, and the date, time and amount of the payment.

Any amount debited for a failed transaction is generally handled by your bank or payment provider under their own reversal process. See the Payment Policy for more.

Please contact us with your order details and the transaction references. We will review the case with the payment provider and, where a duplicate payment is confirmed, arrange a refund or reversal as appropriate.

Online payments are processed by third-party payment providers on their own payment pages. For your safety, never share your OTP, PIN, CVV or password with anyone, including anyone who claims to be from us. See the Payment Policy for more.

Applicable taxes and other charges, such as delivery or handling charges where applicable, are shown in your cart or at checkout before you confirm payment. See the Payment Policy.

Delivery timelines shown on the website or shared when you order are estimates. They may be affected by factors outside our control, such as courier delays or an incomplete address. For the expected timeline for your order, please contact us.

You can check the status of your order in Order History after you log in. If you need more details about your delivery, please contact us with your order number.

Delivery or handling charges, where applicable, are shown in your cart or at checkout before you pay.

Please contact us as soon as possible with your order details. Whether the address can be changed depends on the status of your order, so it is best to reach out quickly.

We recommend checking your package when you receive it. Please contact us as soon as possible with your order number and, if you can, photos of the package and the product so that we can help.

Eligibility for returns, replacements and refunds, where applicable, depends on the product and on the terms shown on the product page, in your order confirmation or provided by our support team. Please contact us with your order details. You can also read our Terms & Conditions.

Please contact us with your order number, the product concerned and the reason for your request. Our team will explain the next steps.

Where a refund is due, it is processed as described in our Payment Policy. The time taken for the money to reach your account depends on your bank or payment provider, so we do not give a fixed timeline here. For an update on a specific refund, please contact us.

Where possible, refunds are made to the original payment method. In other cases, for example for Cash on Delivery orders, our support team will confirm the options with you.

If we cancel an order after you have paid, for example because a product is unavailable, we will refund the amount as described in our Payment Policy.

Where a product carries a warranty, the warranty terms stated for that product apply. If you need warranty information for a product, please contact us.

Use the search icon at the top of any page, or browse All Products and Categories.

Availability depends on stock and may change at any time. For information about a particular product, please contact us.

We try to display our products accurately, but colours and appearance may vary slightly depending on your screen, the lighting and product updates. Descriptions and images are for general guidance.

Please check the product page first. If you need anything more, you can contact us.

We will let you know and refund any amount you have paid for that item.

Visit the Login page and follow the steps shown there.

When you are logged in, open My Account to review and update your details.

Please check the Login page for the password options available. If you cannot get back into your account, please contact us and we will help.

You can use the Contact Us page, call the helpline shown at the top and in the footer of the website, or chat with us using the WhatsApp button.

We explain what we collect, how we use it and your privacy rights in our Privacy Policy.

You can read our Terms & Conditions, Privacy Policy and Payment Policy at any time. Links are also available in the footer of every page.