Privacy Policy

This Privacy Policy explains how we handle the personal information of customers and visitors when you browse our website, create an account, contact us or place an order. By using the website, you acknowledge that you have read this policy.

We respect your privacy and aim to collect only the information we reasonably need to run our online store and serve you well. Please read this policy together with our Terms & Conditions and Payment Policy.

Depending on how you use the website, we may collect the following types of information:

We may also receive information you choose to give us when you contact customer support, subscribe to updates or share feedback, along with basic technical information when you visit the website (see Cookies and Website Analytics below).

We use the information we collect for purposes such as:

• Orders: processing, confirming and delivering your orders, and handling cancellations, returns and refunds where applicable.
• Your account: creating and managing your account and showing your order history.
• Customer support: responding to your enquiries, requests and complaints.
• Communication: sending order confirmations, delivery updates and other service-related messages.
• Improvement: understanding how the website is used so we can improve its performance, content and shopping experience.
• Marketing: sending newsletters or promotional messages where you have chosen to receive them. You can opt out at any time.
• Safety and compliance: preventing fraud and misuse, keeping the website secure and meeting our legal obligations.

Payments on our website may be processed by third-party payment providers. When you pay online, your payment credentials are entered on the payment provider’s interface and are handled under that provider’s own terms and privacy practices.

We may receive limited transaction information, such as the payment status, a transaction reference and the amount, so that we can confirm and manage your order.

For more about payments, please see our Payment Policy.

Like many websites, ours may use cookies or similar technologies where needed for the website to work, for example to keep you signed in, remember items in your cart or maintain your session.

Where website analytics are enabled, they help us understand in general how visitors use the website so that we can improve it.

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect features such as login and the shopping cart. If we introduce additional cookies or analytics tools, we will update this policy.

We share personal information only where it is necessary to run our services, and only with:

• Delivery partners who need your name, address, phone number and order details to deliver your order.
• Payment providers who process your payments and help us confirm transactions.
• Other service providers who help us operate the website, for example technical, hosting or communication services.
• Authorities and advisers where required by law, or where needed to protect our rights, prevent fraud or enforce our terms.
• A successor business if our business is merged with, or transferred to, another organisation.

We expect these parties to use the information only for the purpose for which it was shared.

Security

We use reasonable administrative and technical measures to help protect personal information against unauthorised access, loss or misuse. However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.

Retention

We keep personal information for as long as needed for the purposes described in this policy, to meet legal, tax, accounting or regulatory requirements, to resolve disputes and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

Subject to applicable law, you may have the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Withdraw your consent, including consent to marketing communications.
• Raise a concern or grievance about how your information is handled.

To make a privacy request, please contact us through the Contact Us page or the helpline shown on our website. We may need to verify your identity before acting on a request, and we may need to retain certain information where the law requires it. When you are logged in, you can also review some of your details in My Account.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or legal requirements. The “Last updated” date on this page shows when it was last revised.

We encourage you to review this page from time to time. Where permitted by law, your continued use of the website after an update means you accept the updated policy.