Payment Policy

The payment methods available to you are shown at checkout when you place an order. Available options may vary depending on your order, your location and the payment services active at that time.

Payment brand logos shown on our website indicate the kinds of payment that may be supported. The options displayed at checkout at the time of your order are the ones that apply to that order.

Online payments are processed through third-party payment providers. When you choose an online payment option, you may be taken to the payment provider’s page, or shown its interface, to complete the payment. Your bank or provider may ask you to authenticate the payment.

1. Review the items and amount in your cart.
2. Select a payment option at checkout.
3. Complete the payment and any authentication your bank or provider asks for.
4. Wait for the confirmation to appear on screen.

Processing is subject to the terms, availability and processing times of your bank and the payment provider.

When your payment (where applicable) is successfully processed and your order is placed, you will see an order confirmation on screen. When you are logged in, you can check your orders in Order History.

A debit message from your bank does not by itself mean your order has been accepted. Orders remain subject to acceptance, availability and verification, as described in our Terms & Conditions.

Failed payments

If a payment fails, your order will not be confirmed. If your account was debited, the amount is generally handled by your bank or the payment provider under their own reversal process and timelines.

Pending payments

Sometimes a payment stays pending while the bank or provider confirms the transaction. Please wait and check your order status before trying again, so that you are not charged twice.

Duplicate payments

If you have been charged more than once for the same order, please contact us. We will review the case with the payment provider and, where a duplicate payment is confirmed, arrange a refund or reversal as appropriate.

To help us look into the issue quickly, please keep these details ready:

• Your order number, if you received one.
• The transaction ID or reference from your bank or payment provider.
• The date, time and amount of the payment.
• The payment method you used, and a screenshot of the bank message if available.

Cash on Delivery may be available for certain orders, products or delivery locations. Where COD is offered, it will be shown as a payment option at checkout. If COD is not shown at checkout, it is not available for that order.

Where COD is available, please keep the payable amount ready at the time of delivery. Any additional conditions or charges that apply to COD will be shown before you confirm your order.

Online payments are handled by third-party payment providers that operate their own payment systems. They are responsible for how they process your payment details, subject to their own terms and privacy policies, which we encourage you to review. The availability and performance of these services are outside our control.

To keep your payments safe:

• Pay only on our website or on the payment page it opens for you.
• Never share your OTP, PIN, CVV or password with anyone, including anyone claiming to be from us.
• Check the amount and merchant details before you authorise a payment.
• Contact us if you notice anything suspicious related to an order.

To learn how we handle your information, please read our Privacy Policy.

Prices are shown on the website at the time you place your order. Applicable taxes (such as GST) and other charges, for example delivery or handling charges, where applicable, are shown in your cart or at checkout before you confirm payment.

Prices and offers may change from time to time, but a change does not affect an order that has already been confirmed. Any charges applied separately by your bank or payment provider are outside our control.

Despite our care, a pricing error may occasionally occur. If we find one affecting your order, we will contact you to resolve it, for example by confirming the correct price with you or cancelling the order, and we will refund any amount already paid for an order that is cancelled.

Where a refund is due, for example for a cancelled order, a failed order after a debit, a duplicate payment or an approved return, we process it as described in this policy. Where possible, refunds are made to the original payment method, subject to the processes of your bank or payment provider.

The time taken for the money to reach your account depends on your bank or payment provider. For the refund and cancellation terms that apply to your order, please read our Terms & Conditions and FAQs, or contact our support team with your order details.

If you have a concern about a payment, please contact us first with the details of your order and the transaction. We will review the matter and respond to you.

For issues that involve a debit on your bank account or card, you may also need to contact your bank or payment provider. Nothing in this policy affects any rights you have under applicable law.

You can reach us through our Contact Us page or the helpline shown on our website.